Privacy Policy

— No. 01

Who we are

This website is operated by Hampton Hill Flooring Ltd (“we”, “us”, “our”), a company registered in England and Wales.

• Company number: 15877690
• Registered address: 6 Portland Business Centre, Manor House Lane, Datchet, Berkshire, England, SL3 9EG
• Showroom: 4 Park Road, Hampton Hill, TW12 1HB
• Email: [email protected]
• Telephone: 020 8098 2940

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Hampton Hill Flooring Ltd is the “controller” of the personal information you share with us.

— No. 02

What information we collect

We only collect information that helps us answer your enquiry, quote for a job, or fit a floor properly. In practice, that usually means:

• Your name
• Your email address and telephone number
• The address of the property the work relates to (when relevant)
• Anything you choose to tell us in your message — about the room, the existing floor, the look you’re after, and so on
• Basic technical information your browser shares automatically when you visit the site (see “Cookies and analytics” below)

We do not knowingly collect special category data (such as health or ethnicity information) and we don’t ask for it. Please don’t send it to us unless it’s genuinely necessary for the work.

— No. 03

How we collect it

We collect information directly from you, in the ordinary course of a flooring enquiry — when you complete the contact form on this website, send us an email, telephone us, or speak to us in the showroom.

— No. 04

Why we use it, and on what legal basis

Under UK data protection law, we have to have a “lawful basis” for using your information. Ours are straightforward:

• To respond to your enquiry, prepare quotations and provide our services — this is necessary for us to take steps at your request before entering into a contract, and to perform that contract once you instruct us.
• To run our business properly — keeping records of jobs we’ve quoted for and completed, dealing with after-care and warranty queries, and protecting the security of our website. This is on the basis of our legitimate interests as a business.
• To meet our legal obligations — for example, keeping records that HMRC or our accountants reasonably require us to keep.

We do not use your information for marketing unless you’ve asked us to, and we do not sell your information to anyone.

— No. 05

Who we share it with

Your information is kept within Hampton Hill Flooring and shared only with the people and providers who genuinely need it. That typically means:

• Our installation team, where details of the job and the property are needed to carry out a survey or fit a floor.
• Our website host and email provider, who handle the technical infrastructure that lets the contact form and our emails work.
• Our accountants and professional advisers, where information is needed for invoicing, tax or legal purposes.
• HMRC, regulators or law enforcement, where we are required by law to share information.

Where we use third-party providers, we choose reputable ones and rely on the data protection terms in their standard contracts.

— No. 06

How long we keep it

We keep enquiry information only for as long as is reasonably useful — typically while we’re in active conversation with you and for a sensible period afterwards in case you come back to us.

Where we’ve carried out a job, we keep the relevant records for as long as we may need them to deal with after-care, warranties and our accounting and tax obligations — generally up to seven years from the end of the financial year in which the work was completed.

— No. 07

Cookies and analytics

Our website uses a small number of cookies and similar technologies. The essential ones are needed for the site to work properly — for example, to keep the contact form secure.

We may also use analytics cookies (such as Google Analytics) to understand which pages people find useful, so we can improve the site over time. These analytics tools collect information in an aggregated, non-identifying way. You can refuse non-essential cookies at any time using your browser settings, and most browsers let you delete cookies that have already been set.

If we add advertising or tracking cookies in future, we’ll ask for your consent first by means of a cookie banner.

— No. 08

Your rights

You have a number of rights over the information we hold about you. In summary, you can ask us to:

• Confirm what information we hold about you, and provide a copy.
• Correct anything that’s inaccurate or out of date.
• Delete your information, where we no longer have a good reason to keep it.
• Restrict or object to how we use it, in certain circumstances.
• Receive your information in a portable format, where applicable.

To exercise any of these rights, please email us at [email protected] or write to us at the registered address above. We’ll respond within one month.

If you’re not happy with how we’ve handled your information, we’d ask you to come to us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (the UK’s data protection regulator) at ico.org.uk or by calling 0303 123 1113.

— No. 09

Keeping your information secure

We take sensible technical and organisational measures to protect the information you share with us — including a secured website, access controls on our systems and email accounts, and encrypted connections (HTTPS) across the site. No system is ever completely immune to risk, but we treat your information with the same care we’d expect for our own.

— No. 10

Changes to this policy

We may update this policy from time to time — for example, if we change the way the website works or start using a new tool. The most recent version will always be on this page, with the “Last updated” date at the top.